Shipping can be quite challenging when it comes to our own unpainted ceramic gnomes, trolls & garden figurine statues. We encourage you to use FedEx ground and that would be anything outside of the classification of residential if at all possible. That could even be shipping to a FedEx or UPS store location for a business location. The next suggested way would be FedEx Smart Post for smaller boxes and weights. FedEx Smart Post starts with FedEx to a Smart Post location then is picked up and delivered to your house with the Post Office. The third and least favorite is FedEx home delivery. FedEx does charge a $5.00 fee for residential deliveries and could be as much as $7.00 to $10.00 more than the Smart Post option.
If for any reason you are not completely satisfied with the product you received, simply return the item(s) for a full refund (less shipping costs). Please contact us via email at firstname.lastname@example.org describing the reason for your displeasure, and we will give you an authorization number for returning the product. All items must be returned in their original packaging and in new condition. Note: Returns must be shipped within 30 days of purchase. Refunds will be credited to the original form of payment.
Orders typically ship within 2-5 business days. Orders ship FedEx, UPS or USPS depending on the best rate. We accept VISA, MasterCard, Discover and PayPal.
First time ordering? Please be sure to log into our site and create a new account so that we have all the information needed to best serve you.
Please note some products ship from separate locations and therefore may arrive separately.
IMPORTANT SHIPPING NOTICE:
1. Shipping prices are for 48 contiguous states only.
2. Alaska, Hawaii and all countries will need to be quoted for shipping.
3. Not all products are available outside the 48 contiguous stated.
4. Please check for product availability and shipping.
Special shipping and return policies:
ARTIFICIAL ROCK PRODUCTS: "Includes ponds, waterfalls, waterfall pond kits & all faux rocks"